Operational Support
Keeping BroadWorks platforms 'evergreen', robust and stable is a difficult task. Constant patching cycles, change windows and customer outages all take a toll on Service Provider staff, who should be focussed on more strategic initiatives.
BroadSource operates a Global Operations Centre that looks after the 'day to day' operations and maintenance of many of our customer's BroadWorks Cloud UC platforms. The centre runs 24 x 7, 365 days of the year and has proven to be a better way to have platforms managed.
GLOBAL COVERAGE
We offer a flexible operational support model that allows our Service Provider customers to choose the level of support required for the different technologies deployed in their Cloud UC solution.
The Network Operations Centre supports the following platforms and technology:-
- BroadWorks Platform (All Server Types)
- Oracle Session Border Controllers
- Sonus Session Border Controllers
- Dialogic Session Border Controllers
- OrecX Call Recording Platforms
- Netwin Surgemail Platforms
- Palladian Call Monitoring Platforms
- Virtualisation Software
- Operating systems
GLOBAL OPERATIONS CENTRE
The BroadSource team has decades of experience in building, running and operating BroadWorks Cloud UC platforms. It means our Network Operations Centre has developed a sophisticated Cloud UC management systems based on industry leading NMS platforms to monitor Cloud UC system performance from CPU through to Application Software.
Our systems correlate events and log files from all the systems we monitor so that we can act on the right event, with the right priority at the right time.
CLOUD UC SUPPORT
The BroadSource Global Operations Center (GOC) operates 24 hours a day, 7 days a week, 365 days a year to provide active monitoring, incident management, proactive maintenance and support services to our customers around the globe. Operating across three timezones our mission critical support service is 'follow the sun'. Our customers can choose from just one or all of the following Operational Support Services.
