304 North Cardinal St.
Dorchester Center, MA 02124

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM

EMU – Smart. Fast. Agile. Curiously Handsome!


EMU, developed by BroadSource, allows global Service Providers, who utilise the BroadSoft (now Cisco) BroadWorks™ UC platform, to better manage the day-to-day complexity of subscriber configuration information.  EMU has been deployed by telcos around the globe including Vodafone, Telstra, Vonage, Swisscom and Bell Canada.

Seventeen years of telco engineering experience, coupled with today’s Cloud delivery technologies, means that EMU can solve Service Provider problems as a Cloud Service. Service Providers have an array of ‘every day use cases’ to better manage their BroadWorks™ powered Cloud UC platform. Typical examples include:

  • Customer migrations to Cloud UC
  • Consolidation of voice platforms through mass subscriber migration
  • Configuration auditing of thousands of users, each with thousands of settings in real time, on a single page
  • Real time customer configuration comparisons in a help desk to reduce time to restore customer issues
  • Updates to configurations en masse
  • Bulk provisioning
  • Group backup and restore and;
  • License and Service Pack reporting, managing compliance and leakage

Using their own secure BroadWorks™ credentials, Service Providers and their partners can perform one or all of the services hosted within the BroadSource multi-tenanted, fully redundant EMU SaaS instance.  EMU now performs many subscriber manipulation tasks that where once thought of as impossible.  As Cloud UC subscriptions take over premise PBX numbers, EMU is perfectly positioned to allow the Service Provider to accelerate their customer migration to Cloud UC, contain their daily operational costs and simplify the management of large volumes of subscriber configuration data.  EMU Auditing, Migration, Backup and Recovery, Provisioning and Updates are just some of the available functions EMU performs. Until now, these functions may have required costly professional services to implement.

Haydn Faltyn, BroadSource co-founder and CEO noted, “This technology is unique to the Cloud UC ecosystem. Our customers have been benefitting from EMU operating within their own environment for many years now. The power of EMU is solving really practical, everyday problems for our customers and their Cloud UC environments.”

About EMU

EMU is an Extraction, Manipulation and Update (EMU) platform for Cloud UC developed by BroadSource and specialising in the BroadWorks™ platform. With just one click, Service Providers can:

  • EXTRACT every piece of information from their BroadWorks™ environment to audit, analyse or backup customer group configurations
  • MANIPULATE thousands of configuration attributes in seconds, preparing for migrations
  • UPDATE, en masse, configuration settings, saving hundreds of ‘clicks’ and many hours

Subscription to EMU SaaS is based on one or all of the following functions:

•          EMU Audit

•          EMU Update

•          EMU Provision

•          EMU Migrate

•          EMU Backup

•          EMU Restore

•          EMU Compare

•          EMU Reporting

About BroadSource

BroadSource is a specialist global software development and telecommunications engineering company with seventeen years of project engineering experience based on BroadWorks™ technology. BroadSource applications are solving real world scenarios for their Global Service Provider customers.

The BroadSource EMU platform and EMA (EMU Mobile Assistant) products are transforming the way global service providers manage the complexity of BroadWorks™ and BroadCloud™ customer data on one hand and re-defining the UC user experience on the other.

With offices in London, Düsseldorf, Melbourne and Seattle, BroadSource has a diverse range of BroadWorks™ and BroadCloud™ Service Provider customers across the world.  As a global Professional Services partner, BroadWorks Value Added Reseller and BroadCloud CC-One certified reseller, BroadSource is a trusted partner for the very largest and smallest BroadSoft (now Cisco) Service Providers.

Media enquiries