When BroadWorks Cloud UC was first installed outside the US, the team at BroadSource were there. Sixteen years of design, deployment and software development experience has seen BroadSource solve many challenges that Service Providers face in managing and scaling Cloud UC and Cloud Contact Centre solutions.
Simplification of the user experience and scalable management of the BroadWorks platform led us to our two flagship software products.
Our Mobile Assistant, EMA, combines mobile contextual understanding of the subscriber, with powerful Cloud UC services from BroadSoft (Cisco) to automatically and intelligently drive Cloud UC subscriber adoption and daily consumption.
EMU, our Subscriber Management Platform for BroadSoft (Cisco) solves complex use case in subscriber data management at scale. Unlocking Analytics, Migration in BroadWorks and to Cloud UC, Provisioning, Onboarding and Backup use cases as a portal or REST API integration are now possible.
GLOBAL PROFESSIONAL SERVICES
Since 2002, our design, consulting, deployment and operations teams have been helping many Tier 1, 2 and 3 Service Providers and large enterprises deliver their Cloud UC and Contact Centre transformation projects. 'End to end' Systems Integration of Cloud UC, Contact Centre technology evaluation and refresh projects or operating a BroadWorks platform 24 x 7.
These are all recent examples of how we are making a difference to the way our customers offer solutions to their market. We are honoured and humbled that our customers trust us with the most complex Cloud UC and Contact Centre solutions. Our project management and engineering teams are renowned to be the most experienced in the world. Our clients tell us they find skills hard to find and we are the difference in getting to the outcomes they need.
With over 100 years of combined experience, we've got the well-seasoned team at the helm.
After 25 years in the telco and contact centre industry, we are proud and humbled to have been selected by the following customers to help them create their better futures. This diverse range of sophisticated global Service Providers constantly influence our software development roadmap, project and engineering expertise.
What People Say
The BroadSource guys were the clear choice when we needed expert systems integration. They know all the key technologies we use to deliver Cloud UC, across BroadWorks our IMS and mobile network, plus how the OSS and BSS systems need to integrate into the solution. They contributed to the end to end solution.
BroadSource was instrumental in getting our platform to market and we are so glad they are now looking after our platform so we can get out and sell the services.
Their experience and global insights are unrivalled. They were, simply the difference for us.
Since 2010 we have relied on BroadSource’s expertise to jointly execute on ambitious CX strategies , lead strategic sourcing of various CX enablers and execute global expansion strategies. The team’s expertise was evident in every engagement and they delivered successfully within tight timeframes and ambitious targets.
The BroadSource team brought in exceptional skills and an unconditionally constructive attitude - no problem was too difficult for them. As a result we have been able to extract even greater benefits from the solution than we expected.