Products & Services
FOR CLOUD COLLABORATION
Product Development and Professional Services
INNOVATION IN CLOUD SOFTWARE PRODUCTS
Our software drives Collaboration adoption through our Adaptive Cloud mobile assistants
WE DESIGN, BUILD AND OPERATE
BroadSoft (now Cisco) Platforms for leading global Service Providers
Customer Experience Management
for the most sophisticated Contact Centre operators globally
We are global leaders in software development and engineering for the globes most sophisticated Service Providers, specialising in Cisco Collaboration technology. With eighteen years of experience based on BroadWorks™ (now Cisco) Unified Communications and Contact Centre technologies.
With offices in Melbourne, London, Seattle, Düsseldorf and Delhi, we deliver our Products and Services to customers in Europe, North and South America and Asia.
Global Products & Services
Simplifying platform management. Accelerating migrations and improving service adoption of the Cisco Collaboration (Cloud UC and Cloud UC) platform. EMU significantly reduces the cost to operate and accelerates the time to revenue for our Global Service Providers who offer Cloud UC and CC services.
EMA creates the Adaptive UC network for Cloud Collaboration Providers. Our patented EMU Mobile Assistant (EMA) technology has proven to shorten the time and reduce the cost to onboard Cloud UC customers. EMA then drives consumption of the Collaboration service through adaptive habitual experiences.
Since 2002, the BroadSource team has been instrumental in the design, systems integration, operation and innovation of Cloud UC and Contact Centre solutions across the globe. The most sophisticated Service Providers use our years of unrivalled project engineering expertise.
Customer Experience / Contact Centres
The team at BroadSource leads global customers through the customer care and self-care technology decision making process. The team then executes the transformation of the Customer Journey to the future state
24 x 7 Global Operations Centre
Our Cloud UC Network Operations Centre (NOC) pro-actively monitors and rectifies mission critical BroadWorks Cloud UC platforms. Under stringent Service Level Agreements our team manages the health and uptime of over 650+ BroadWorks servers across the globe.
What People Say
The BroadSource guys were the clear choice when we needed expert systems integration. They know all the key technologies we use to deliver Cloud UC, across BroadWorks our IMS and mobile network, plus how the OSS and BSS systems need to integrate into the solution. They contributed to the end to end solution.
BroadSource was instrumental in getting our platform to market and we are so glad they are now looking after our platform so we can get out and sell the services.
Their experience and global insights are unrivalled. They were, simply the difference for us.
Since 2010 we have relied on BroadSource’s expertise to jointly execute on ambitious CX strategies , lead strategic sourcing of various CX enablers and execute global expansion strategies. The team’s expertise was evident in every engagement and they delivered successfully within tight timeframes and ambitious targets.
The BroadSource team brought in exceptional skills and an unconditionally constructive attitude - no problem was too difficult for them. As a result we have been able to extract even greater benefits from the solution than we expected.