Products & Services
FOR CISCO CLOUD UC & CC
Product Development and Professional Services
INNOVATION IN CLOUD UNIFIED COMMUNICATIONS
We drive adoption of services through our Adaptive Cloud UC mobile applications
WE DESIGN, BUILD AND OPERATE
BroadWorks (now Cisco) Platforms for leading global Service Providers
Customer Journey Platform
for the most sophisticated Contact Centre operators globally
We are a specialist global software development and telecommunications services company with seventeen years of telco experience based on BroadWorks™ (now Cisco) Unified Communications and Contact Centre technologies.
With offices in Melbourne, London, Seattle and Düsseldorf, we deliver our Products and Services to customers in Europe, North and South America and Asia.
Global Products & Services
Simplifying the daily management and software integration into the BroadSoft (now Cisco) Cloud UC platforms. EMU significantly reduces the cost to operate and shortens the time to migrate customers from Cloud to Cloud and even premise to Cloud UC.
EMA is creating the Adaptive UC network for our Service Provider customers. Significantly increasing the adoption and daily consumption of Cloud UC services. Our patented EMU Mobile Assistant (EMA), in the hands of Cloud UC subscribers, requires no explicit user intervention, combining the growing list of smartphone sensors with the power of Cloud UC features to create 'The Real Time, Contextually Aware Adaptive UC Network'.
Since 2002, the BroadSource team has been instrumental in the design, systems integration, operation and innovation of Cloud UC and Contact Centre solutions across the globe. The most sophisticated Service Providers use our years of unrivalled project engineering expertise.
Customer Journey / Contact Centres
The team at BroadSource leads global customers through the customer care and self-care technology decision making process. The team then executes the transformation of the Customer Journey to the future state
24 x 7 Global Operations Centre
Our Cloud UC Network Operations Centre (NOC) pro-actively monitors and rectifies mission critical BroadWorks Cloud UC platforms. Under stringent Service Level Agreements our team manages the health and uptime of over 650+ BroadWorks servers across the globe.
What People Say
The BroadSource guys were the clear choice when we needed expert systems integration. They know all the key technologies we use to deliver Cloud UC, across BroadWorks our IMS and mobile network, plus how the OSS and BSS systems need to integrate into the solution. They contributed to the end to end solution.
BroadSource was instrumental in getting our platform to market and we are so glad they are now looking after our platform so we can get out and sell the services.
Their experience and global insights are unrivalled. They were, simply the difference for us.
Since 2010 we have relied on BroadSource’s expertise to jointly execute on ambitious CX strategies , lead strategic sourcing of various CX enablers and execute global expansion strategies. The team’s expertise was evident in every engagement and they delivered successfully within tight timeframes and ambitious targets.
The BroadSource team brought in exceptional skills and an unconditionally constructive attitude - no problem was too difficult for them. As a result we have been able to extract even greater benefits from the solution than we expected.