About Us
We are global leaders in software development and engineering for the globes most sophisticated Service Providers, specialising in Cisco Collaboration technology. With eighteen years of experience based on BroadWorks™ (now Cisco) Unified Communications and Contact Centre technologies.
With offices in Melbourne, London, Seattle, Düsseldorf and Delhi, we deliver our Products and Services to customers in Europe, North and South America and Asia.
Global Products & Services
EMU
Simplifying platform management. Accelerating migrations and improving service adoption of the Cisco Collaboration (Cloud UC and Cloud UC) platform. EMU significantly reduces the cost to operate and accelerates the time to revenue for our Global Service Providers who offer Cloud UC and CC services.


EMA
EMA creates the Adaptive UC network for Cloud Collaboration Providers. Our patented EMU Mobile Assistant (EMA) technology has proven to shorten the time and reduce the cost to onboard Cloud UC customers. EMA then drives consumption of the Collaboration service through adaptive habitual experiences.
Project Engineering
Since 2002, the BroadSource team has been instrumental in the design, systems integration, operation and innovation of Cloud UC and Contact Centre solutions across the globe. The most sophisticated Service Providers use our years of unrivalled project engineering expertise.


Customer Experience / Contact Centres
The team at BroadSource leads global customers through the customer care and self-care technology decision making process. The team then executes the transformation of the Customer Journey to the future state
24 x 7 Global Operations Centre
Our Cloud UC Network Operations Centre (NOC) pro-actively monitors and rectifies mission critical BroadWorks Cloud UC platforms. Under stringent Service Level Agreements our team manages the health and uptime of over 650+ BroadWorks servers across the globe.
