About Us
We are a specialist global software development and telecommunications services company with seventeen years of telco experience based on BroadWorks™ (now Cisco) Unified Communications and Contact Centre technologies.
With offices in Melbourne, London, Seattle and Düsseldorf, we deliver our Products and Services to customers in Europe, North and South America and Asia.
Global Products & Services
EMU
Simplifying the daily management and software integration into the BroadSoft (now Cisco) Cloud UC platforms. EMU significantly reduces the cost to operate and shortens the time to migrate customers from Cloud to Cloud and even premise to Cloud UC.
EMA
EMA is creating the Adaptive UC network for our Service Provider customers. Significantly increasing the adoption and daily consumption of Cloud UC services. Our patented EMU Mobile Assistant (EMA), in the hands of Cloud UC subscribers, requires no explicit user intervention, combining the growing list of smartphone sensors with the power of Cloud UC features to create 'The Real Time, Contextually Aware Adaptive UC Network'.
Project Engineering
Since 2002, the BroadSource team has been instrumental in the design, systems integration, operation and innovation of Cloud UC and Contact Centre solutions across the globe. The most sophisticated Service Providers use our years of unrivalled project engineering expertise.
Customer Journey / Contact Centres
The team at BroadSource leads global customers through the customer care and self-care technology decision making process. The team then executes the transformation of the Customer Journey to the future state
24 x 7 Global Operations Centre
Our Cloud UC Network Operations Centre (NOC) pro-actively monitors and rectifies mission critical BroadWorks Cloud UC platforms. Under stringent Service Level Agreements our team manages the health and uptime of over 650+ BroadWorks servers across the globe.
