Since 2002, the BroadSource team has been instrumental in the design, integration and innovation of Cloud UC services based on BroadWorks™ technology. Product Managers, Platform Owners and Operations teams all use our years of unrivalled expertise.
Customer Experience / Contact Centres
The team at BroadSource leads global customers through the customer care and self-care technology decision making process. The team then executes the transformation of the Customer Journey to the future state
24 x 7 Global Operations Centre
Our Cloud Collaboration Global Operations Centre (GOC) pro-actively monitors and rectifies mission critical BroadWorks Cloud UC platforms. Under stringent Service Level Agreements our team manages the health and uptime of over 600 Cloud Collaboration servers across the globe.
Client Release Management
Managing many different UC-One builds is problematic for Service Providers. Many of our customers use BroadSource's Client Release Management Platform to systematically brand, package, test and publish UC-One for iOS, Android, Tablets, Mac and Windows. Headache gone!
Cloud Collaboration Security Auditing
Protecting Cloud UC platforms from mis-use and attack is a discipline that must be constantly enforced. BroadSource's security auditing team helps its Service Provider ensure their Cisco Cloud Collaboration (BroadWorks), SBC and CPE environments are consistently following industry best practise.
From a simple task to the very complex, the BroadSource team is available 'on-demand'. Flexible Engineering capacity is available on a monthly basis. Purchase 8 hours to 128 hours per month, with un-used hours rolling into the next month.
Cloud UC Load, Stress Testing
Ensuring Cloud UC platforms economically scale and perform under stress and load are keys to success. Service Providers ask us to 'hammer' their environments, build models and show how BroadWorks, SBCs and the network performs under duress.