SecureCall

A secure card payment solution for business in office accounts teams, retail point of sale and local government settings.

Ensuring any sized business can securely take card payments using their business phone service delivered to them by their Service Provider.

SecureCall allows a business to better manage risk and escalating costs by 'outsourcing' PCI-DSS compliance to the BroadSource Cloud.

The business benefits by reducing :

Annual PCI-DSS compliance audit costs
Cyber security insurance premiums
Costly (MOTO) processing transaction fees

The technology ensures that no customer card details enter the business.

A new way for Service Providers to deliver a mass market method of securing card payments by phone

PCI DSS compliance achievable for all phones in all businesses, not just the big call centre operators

The Benefit to Service Providers

Business, when choosing a Service Provider, vote the security solution as the highest priority in their selection criteria. It has become the next 'must-have' in a Service Providers product portfolio to remain competitive.

Right now, business cannot safely use their Cloud Communications service to securely take card payments in office accounts teams, retail point of sale or local government settings.

The 'phone service' is simply not solving the business's need to deliver their mandatory PCI-DSS compliance obligations.

The risks, for all businesses taking card payments by phone are high. The volume of calls is increasing and the insurance and compliance costs are escalating.

As a business imperative, they are forced to continue to take payments by phone to meet their customer's expectations and meet their revenue targets.

SecureCall is bundled by Service Providers. Positioned as a non-discretionary value added service. It differentiates a Service Provider's communication offering, increasing ARPU and reducing customer churn.

How does it work

The Benefit to Businesses of any size

All businesses that take card payments must demonstrate to their bank that they are PCI-DSS compliant . VISA and Mastercard mandate this.

Online and expensive Contact Centre solutions do exist, but cannot economically scale down businesses that require secure card payments in office accounts teams, retail points of sale and local government settings.

Taking card payments by phone is a critical way to engage with customers and secure sales, however, it has also become the weakest link in a business’s cyber security solution.

SecureCall economically solves business risks, and costs, by securing the phone call between the customer and the business as the payment is being made. SecureCall interacts with the telco' s Cloud Communications service to capture and mask card holder details, keeping customer sensitive information secure.

This means a business can:

Ensure PCI-DSS compliance is achieved in office, retail and local government settings
Reduce annual PCI-DSS audit and compliance costs
Reduce annual cyber security insurance premiums
Reduce the costly 'Pay by Phone' transaction fees (moto fees)

How does it work

The Benefit to Subscribers

Customers demand and expect to be able to make purchases from businesses through a multitude of different channels, including the ability to make purchases by phone. Businesses need to adapt and cater for the many ways people wish to make purchases. They need to ensure that customer card details are protected at all times.

In this era of increasing credit card fraud and data breaches, customers need to be confident that their credit card details are not copied, stored or compromised in any way. Customers are increasingly worried when asked to 'speak' their card details to someone they don't know.

Customers are frustrated when the business 'transfers' them to an automated IVR for payment or even worse, tells them to 'go online' or 'visit a branch'.

SecureCall provides Cloud Collaboration Providers with the opportunity to offer business customers a solution that ensures customer card data does not enter the business during a payment by phone, remaining protected and secure.

How does it work