Why EMU CAPP is a No-Brainer for BroadWorks

Toll fraud, user misconfiguration, and unauthorised changes can quietly erode the profitability and security of UCaaS services. These issues don’t just cause outages, they destroy trust, raise support costs, and put SLAs at risk. For Service Providers operating BroadWorks platforms, there’s now a smarter way to stay protected.

Introducing EMU CAPP
EMU CAPP (Calling and Provisioning Protection) is a real-time safeguard developed by BroadSource to protect your BroadWorks environment from costly, avoidable errors. It sits silently beside your core platform, evaluating every provisioning or configuration request, whether from an API, portal, or human and flags or blocks those that are out-of-policy or risky.

The Problems EMU CAPP Solves
❌ Fewer incidents
❌ Lower support costs
❌ Faster issue resolution (MTTR)
❌ Stronger cyber posture
❌ Happier customers

The Payoff
✅ Fewer incidents
✅ Lower support costs
✅ Faster issue resolution (MTTR)
✅ Stronger cyber posture
✅ Happier customers

EMU CAPP is not just another monitoring tool, it’s an intelligent supervisory layer that proactively intercepts change before the damage is done.

Ready to reduce risk and regain control?
We’ve put together a white paper that covers EMU CAPP’s capabilities and real-world impact.

About the EMU Core Platform

EMU simplifies the management of growing Cloud Collaboration platforms through pre-built functions and a powerful software integration development environment. EMU performs many subscriber manipulation tasks that were once thought of as unfeasible, and specialises in the subscriber management and integration of BroadWorks platforms by:

Automating complex tasks and unlocking product innovation
Integrating diverse Cloud Collaboration elements
Managing relentless subscriber growth

Out of the box, EMU supports a wide range of pre-built automations and integrations for the Cisco BroadWorks platform. 100% coverage of BroadWorks, supporting more than 3,500 APIs across all major versions. EMU has become the ‘go-to’ architecture for mediation and orchestration.

About BroadSource

BroadSource is a leading provider of innovative telecommunications products and services with a commitment to cutting-edge software and customer-centric solutions for Communications Service Providers worldwide.