Leading communications technology vendor, Evolve IP, partners with BroadSource to provide a new solution for taking payments by phone

Adhering to regulations is not just about compliance, it’s a strategic move that can transform regulatory shifts into lucrative opportunities. Ignoring the impending rule changes, especially leading up to Payment Card Industry Data Security Standards (PCI DSS) 4.0 in March, could expose businesses to sanctions, fines, and irreversible reputational damage. Come March 2024, the PCI rules will become more stringent than ever, requiring businesses to not only showcase the existence of compliance processes but to prove active adherence.

Evolve IP, a leading communications technology vendor, will use BroadSource’s PCI compliant technology to provide a ground-breaking solution poised to simplify PCI compliance, particularly payments by phone. The critical differentiation lies in ensuring that customer payment card details are not stored within recorded voice communications.

The Evolve IP solution, Anywhere Secure Call, intelligently directs all transactional voice calls to a designated, PCI-compliant segment of its network automatically. In the event of a PCI audit, businesses need only prove the compliance of this specific component, simplifying the overall process. This innovative approach allows businesses to demonstrate that the relevant voice traffic is isolated from their intricate network infrastructure, effectively ‘de-scoping’ the compliance challenge.

“When it comes to PCI compliance, every voice touchpoint is in scope; the telephony network, agents, deskphones, unified communication platforms, collaboration applications – in an audit situation, businesses will have to provide proof in all those cases that payment card details have not been captured,” explains Scott Rixon, Solutions Director at Evolve IP.

Anywhere Secure Call is priced on a per-user basis rather than a per-transaction percentage, making it accessible to businesses of all sizes. Whether a small business with just one seat or an enterprise call centre with hundreds, the solution caters to diverse organisational needs.

“Anywhere Secure Call represents a revolutionary step forward in telecommunications, offering a secure, cost-effective, and customer-friendly solution for payment transactions over the phone. We are thrilled to be working closely with the team at Evolve IP to further solidify our commitment to providing cutting-edge solutions that address the needs of businesses and their customers. Anywhere Secure Call is poised to redefine the landscape of payment processing over the phone.” said Haydn Faltyn, CEO & Co-founder at BroadSource.

Evolve IP and BroadSource are committed to supporting resellers in effectively communicating the significance of PCI compliance, empowering them to capitalise on this transformative opportunity. To find out more visit https://www.evolveip.net/en-gb/solutions/secure-call

About BroadSource

We are a global systems integration and software development company that builds and operates platforms for CSPs worldwide. Our flagship product, EMU, supports a wide range of pre-built automations and integrations for Collaboration Clouds. Our latest innovation, SecureCall, presents CSPs with an untapped opportunity to differentiate their Cloud offering. SecureCall makes PCI-DSS compliance for payments by phone possible for any sized business and has become the ‘go-to’ architecture for mediation and orchestration of complex Cloud Collaboration services.

BroadSource is headquartered in Melbourne, with offices in London, Seattle, Düsseldorf, Delhi and delivers products and services to customers in Europe, North and South America, Africa and Asia.

BroadSource Media Contact: Jacqueline Thals | jacqui.thals@broadsource.com.au

About Evolve IP

Our work anywhere philosophy differentiates our partner channel by breaking down barriers in a challenging communications market by providing industry leading solutions from global technology vendors. This enables our partners to deliver uniform, customer focused solutions across the globe backed by a sustainability programme.

Evolve IP Media Contact: Jennifer Howden‑Woodward​​​​ | jhughes@evolveip.uk