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This EMU release brings brand new functionality for BroadWorks Service Providers, increasing their capability and flexibility. We have worked hard to release new features that you have requested in the lead up to this release. We continue to enhance the EMU Core platform and add new features to the existing EMU Functions.

What’s New?

EMU 2023 Q4 extends support for integrating EMU Core capabilities like Audit, Compare, Update, Migrate, Provisioning, Report, Backup, Restore, and Delete with EMU Functions such as Firmware Distribution Management (FDM), Visual Device Management (VDM), Directory Number Activation (DNA), EMU Analytics, and EMU Assistant. This integration fosters a cohesive environment where various EMU functionalities seamlessly work together, ensuring a more unified and comprehensive system for users.

The following list summarises the key features and enhancements that are now available: 

  • Number swap feature improvements 
  • Backup and restore of Visual Voicemail details
  • Support for group logins without multi cluster support
  • Check for Obsolete devices before migrations
  • Chart updates on analytics
  • Voicemail Inbox creations and Service management 
  • Device Rip and rebuild improvements
  • Version selection for BroadWorks resources
  • Call centre management
  • System Admin control panel for EMU Assistant
  • Resource hooks, Function hooks and a new ‘Around’ hook type 
  • Schedules management for Greetings 
  • Support for automatic and manual API versions selection  
  • Webex Profile Management
  • Chart type enhancements in Analytics  
  • Filter customizations for group level admins for Analytics
  • Number swap feature migration improvements
  • Mass domain migration  
  • Special hotline suppression in call logs and call records

About EMU

EMU simplifies the management of growing Cloud Collaboration platforms through pre-built functions and a powerful software integration development environment. EMU performs many subscriber manipulation tasks that were once thought of as unfeasible, and specialises in the subscriber management and integration of BroadWorks platforms by:

Automating complex tasks and unlocking product innovation

Integrating diverse Cloud Collaboration elements

Managing relentless subscriber growth

Out of the box, EMU supports a wide range of pre-built automations and integrations for the Cisco BroadWorks platform. 100% coverage of BroadWorks, supporting more than 3,500 APIs across all major versions. EMU has become the ‘go-to’ architecture for mediation and orchestration.