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This EMU release introduces exciting new functionality for BroadWorks Service Providers, increasing their capability and flexibility. We’ve dedicated ourselves to incorporating requested features in preparation for this release and remain committed to refining the EMU Core platform while expanding the functionality of existing EMU Functions.

What’s New?

The EMU 2024 Q1 release, delivers a significant extension of support for integrating EMU Core capabilities including Audit, Compare, Update, Migrate, Provisioning, Report, Backup, Restore, and Delete with EMU Functions such as Firmware Distribution Management (FDM), Visual Device Management (VDM), Directory Number Activation (DNA), EMU Analytics, and EMU Assistant. This integration fosters a unified environment where a number of EMU functionalities seamlessly complement each other, resulting in a more cohesive and comprehensive system for users.The following list summarises the key features and enhancements that are now available: 

  • Performance improvements of Analytics database queries 
  • Auto attendant enhancements
  • Password reset and forgot password support
  • Selective call acceptance and Selective Call Rejection enhancements
  • Access controls for resetting or rebuilding devices
  • Multi-schedule support and improved service schedules
  • Selective Call Forwarding for Virtual Users
  • Call pickup service enhancements
  • Call Waiting service enhancements
  • Call Recording service enhancements

About EMU

EMU simplifies the management of growing Cloud Collaboration platforms through pre-built functions and a powerful software integration development environment. EMU performs many subscriber manipulation tasks that were once thought of as unfeasible, and specialises in the subscriber management and integration of BroadWorks platforms by:

Automating complex tasks and unlocking product innovation

Integrating diverse Cloud Collaboration elements

Managing relentless subscriber growth

Out of the box, EMU supports a wide range of pre-built automations and integrations for the Cisco BroadWorks platform. 100% coverage of BroadWorks, supporting more than 3,500 APIs across all major versions. EMU has become the ‘go-to’ architecture for mediation and orchestration.