A closer look at CCaaS
The CCaaS era is about to move into top gear. Over the past decade many business operational technologies have moved to cloud whilst contact centres have remained on prem. With the introduction of a number of cloud native offerings, the next 3-5 years will see a steady transformation of CC infrastructure to CCaaS. This will enable businesses to fully retire on-premise equipment and focus on application orchestration to optimise and accelerate business performance. In this podcast Jason Thals, Co-founder and COO of BroadSource, takes a closer look at CCaaS. Thals thinks that the latent demand in CCaaS that some might be observing is actually the run up to a hockey stick style uptake in activity that we are rapidly approaching. Thals discusses what cloud companies can do now to be ready.
BroadSource is a global systems integration and software development company that directs its products and services toward Cloud Unified Communications (CloudUC) and Contact Centre (CC) builds for Telecommunications Carriers worldwide. With offices in Melbourne, London, Seattle and Düsseldorf, BroadSource delivers products and services to customers in Europe, North and South America and Asia.
They are transforming the way Global Service Providers simplify and differentiate their Cloud UC platforms.
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