11 March 2021 | Melbourne, Australia
BroadSource and IPSI are working together to deliver PCI-DSS compliant solutions for all agents, including those at-home during the COVID-19 pandemic. BroadSource and IPSI have worked together since 2017 to deliver Voice Self-Service and Agent Assisted payment applications requiring PCI-DSS compliance through DTMF clamping. In this special podcast for TR Publications and the Cloud Communications Alliance, Jason Thals, BroadSource COO, talks about the heightened risk of a breach from WFO and how BroadSource is working to address that challenge. He talks about the risks, the regulatory issues, consequences, and the remedies BroadSource offers. Indeed, the challenge could represent a significant opportunity to help customers become secure and help partners to sell a vital service.
BroadSource is a world leader in software development and engineering for the globe’s most sophisticated Service Providers and Enterprise businesses. Specialising in contact centres and UCaaS from strategy through to support covering:
- Voice Self-Service bots
- PCI DSS, PII and GDPR compliant service builds
- 2-way and multi-party notifications through social media, e-mail and SMS
- with core strengths in Genesys, Cisco, Avaya based builds and several newer ‘cloud-only’.
BroadSource is headquartered in Melbourne, with offices in London, Seattle, Düsseldorf, Delhi and delivers products and services to customers in Europe, North and South America, Africa and Asia.
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IPSI is an independent payment and PCI DSS compliant service provider specialising in the mid corporate /enterprise and delivering the most relevant PCI DSS compliant solutions with the least possible technical impact to client systems.
IPSI has extensive experience in payments and PCI DSS compliance, managing and delivering some of the largest PCI projects in the country. Their software is Australian owned technology with all staff located onshore. Their services incorporate full geographical redundancy with real-time DR switching capability. They offer level 1 PCI DSS compliant services, are independently verified and certified annually by a Qualified Security Assessor (QSA).
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