Address
304 North Cardinal St.
Dorchester Center, MA 02124

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM

SecureCall for Webex Calling

The first and only integrated application for Webex Customers to have a PCI compliant call delivered natively in the Webex Calling client application.

Now PCI DSS compliance is achievable for all Webex Calling customers who take credit card payments by phone in any sized business in any industry.

Combining SecureCall and Webex Calling allows a business to deliver PCI compliant payments by phone in their office telephony, retail stores, hotels and hospitality, medical centres or service environments.

It means Webex Merchants can better manage risk and escalating costs of PCI-DSS compliance by 'outsourcing' the card payment process to SecureCall.

Webex Calling customers benefit by:

  • De-scoping their payments-by-phone transactions, demonstrating to their bank or security assessor that they are PCI-DSS compliant
  • Reducing cyber security insurance premiums
  • Reducing costly (MOTO) processing transaction fees

The technology ensures that no customer card details are shared or stored when customers pay by phone.



A new way for Webex Calling Partners to deliver a mass market method of securing card payments over Cisco's Global Webex Collaboration network

PCI DSS compliance is achievable for all Webex Calling services in office accounts teams, retail points of sale and local government settings.

The Benefit to Webex Calling Partners

When choosing a Service Provider, businesses vote security as the highest priority in their selection criteria. It has become the next 'must-have' in a Service Providers product portfolio to remain competitive.

Right now, businesses cannot safely use their Cloud Communications service to securely take card payments in office accounts teams, retail point of sale or local government settings.

The 'phone service' is simply not solving the business's need to deliver their mandatory PCI-DSS compliance obligations.

The risks, for all businesses taking card payments by phone are high. The volume of calls is increasing and the insurance and compliance costs are escalating.

As a business imperative, they are forced to continue to take payments by phone to meet their customer's expectations and meet their revenue targets.

SecureCall is bundled with Webex Calling subscriptions and positioned as a non-discretionary value-added service. It differentiates the Webex Calling offering, increasing ARPU and reducing customer churn.

The Benefit to Businesses of any size

All businesses that take card payments must demonstrate to their bank that they are PCI-DSS compliant . VISA and Mastercard mandate this. 

Online and expensive Contact Centre solutions do exist, but cannot economically scale down businesses that require secure card payments in office accounts teams, retail points of sale and local government settings. These are the typical locations where you will find a Webex Calling service. 

Taking card payments by phone is a critical way to engage with customers and secure sales, however, it has also become the weakest link in a business’s cyber security solution. 

SecureCall economically solves business risks, and costs, by securing the phone call between the customer and the business as the payment is being made. SecureCall interacts with Webex Calling to capture and mask card holder details, keeping customer sensitive information secure.

This means a business can:

  • Ensure PCI-DSS compliance is achieved in office, retail and local government settings
  • Reduce annual PCI-DSS audit and compliance costs
  • Reduce annual cyber security insurance premiums
  • Reduce the costly 'Pay by Phone' transaction fees (moto fees)

The Benefit to Customers

Customers demand and expect to be able to make purchases from businesses through a multitude of different channels, including the ability to make purchases by phone. Businesses need to adapt and cater for the many ways people wish to make purchases. They need to ensure that customer card details are protected at all times.

In this era of increasing credit card fraud and data breaches, customers need to be confident that their credit card details are not copied, stored or compromised in any way. Customers are increasingly worried when asked to 'read out' their card details to someone they don't know. The are frustrated when the business 'transfers' them to an automated IVR for payment or are told to complete a transaction 'online' or to 'visit a store'.

SecureCall provides Cloud Collaboration Providers with the opportunity to offer business customers a solution that ensures customer card data does not enter the business during a payment by phone. It is a new way for Webex Calling Partners to deliver a mass market method of securing card payments over Cisco's Global Webex Collaboration network.

How does it work?