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SecureCall for Webex Contact Centre

The first and only embedded application for Webex Customers to have PCI compliant calling delivered natively in the Webex Contact Centre desktop client application.

Now PCI DSS compliance is achievable for all Webex Contact Centres of any size in all types of industries.

Combining SecureCall and Webex Calling allows a business to deliver PCI compliant payments by phone in their Contact Centre or service environments. 

It means Merchants can better manage risk and escalating costs of PCI-DSS compliance by 'outsourcing' the card payment process to SecureCall.

Webex Contact Centre customers benefit by:

  • De-scoping their payments-by-phone transactions, demonstrating to their bank or security assessor that they are PCI-DSS compliant
  • Automatically managing the Webex Call Recording - Pause and Resume process 
  • Reducing cyber security insurance premiums 
  • Reducing costly (MOTO) processing transaction fees

The technology ensures that no customer card details are shared or stored when customers pay by phone.




A new way for Webex Contact Centre Partners to deliver an economical method of securing card payments in Cisco's Global Webex Collaboration network

PCI DSS compliance is achievable for all Webex Contact Centre customers.

The Benefit to Webex Contact Centre Partners

When choosing a Contact Centre Provider, businesses vote PCI security as a mandatory requirement in their selection criteria. It has become the next 'must-have' in a Webex Partner's product portfolio to remain competitive.

Right now, PCI projects in Contact Centres are complex and expensive.

Existing solutions do not economically solve business's need to deliver their mandatory PCI-DSS compliance obligations when using cloud based contact centre technologies.

SecureCall is different. It leverages the Cisco Webex network to deliver secure payments in any sized contact centre environment. It is an economically scalable solution for Webex Partners to bring PCI compliance to their offerings.

SecureCall is bundled with Webex Calling and Contact Centre subscriptions and positioned as a non-discretionary value-added service. It differentiates the Webex Contact Centre offering, increasing ARPU and reducing customer churn.

The Benefit to Businesses of any size

When choosing a Contact Centre Provider, businesses vote PCI security as a mandatory requirement in their selection criteria. It has become the next 'must-have' in a Webex Partner's product portfolio to remain competitive.

Right now, PCI projects in Contact Centre are complex and expensive.

Existing solutions do not economically solve business's need to deliver their mandatory PCI-DSS compliance obligations when using cloud based contact centre technologies.

The risks, for all businesses taking card payments by phone are high. The volume of calls is increasing and the insurance and compliance costs are escalating.

As a business imperative, they are forced to continue to take payments by phone to meet their customer's expectations and meet their revenue targets.

SecureCall is bundled with Webex Calling and Contact Centre subscriptions and positioned as a non-discretionary value-added service. It differentiates the Webex Contact Centre offering, increasing ARPU and reducing customer churn.

The Benefit to Customers

Customers demand and expect to be able to make purchases from businesses through a multitude of different channels, including the ability to make purchases by phone. Businesses need to adapt and cater for the many ways people wish to make purchases. They need to ensure that customer card details are protected at all times.

In this era of increasing credit card fraud and data breaches, customers need to be confident that their credit card details are not copied, stored or compromised in any way. Customers are increasingly worried when asked to 'read out' their card details to someone they don't know. The are frustrated when the business 'transfers' them to an automated IVR for payment or are told to complete a transaction 'online' or to 'visit a store'.

SecureCall provides Cloud Collaboration Providers with the opportunity to offer business customers a solution that ensures customer card data does not enter the business during a payment by phone. It is a new way for Webex Calling Partners to deliver a mass market method of securing card payments over Cisco's Global Webex Collaboration network.

How does it work?