Podcast: Locking it down during the lockdown, making Secure Payments

  11 March 2021  | Melbourne, Australia BroadSource and IPSI are working together to deliver PCI-DSS compliant solutions for all agents, including those at-home during the COVID-19 pandemic. BroadSource and IPSI have worked together since 2017 to deliver Voice Self-Service and Agent Assisted payment applications requiring PCI-DSS compliance through DTMF clamping. In this special podcast […]

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BroadSource Secure Payments

Melbourne, Australia | 11 February 2021 During the COVID19 pandemic, BroadSource and IPSI are working together to deliver PCI-DSS compliant solutions for all agents, including those at-home. BroadSource and IPSI have worked together since 2017 to deliver Voice Self-Service and Agent Assisted payment applications requiring PCI DSS compliance through DTMF clamping. Pre-COVID, PCI DSS compliance […]

BroadSource Partnership with Calabrio Comes at a Crucial Time for Contact Centres

Melbourne, Australia | 29 September 2020  BroadSource, a leading provider of cloud collaboration and contact centre solutions, today announced a partnership with Calabrio, the customer experience intelligence company, enabling BroadSource customers to quickly deploy a cloud workforce engagement management suite that delivers operational efficiency and effectiveness across every agent location; including home based workers. Combining […]

BroadSource’s EMU Mobile Assistant puts the power of Cloud Collaboration in the hands of the end customer

Melbourne, Australia | 9 September 2020  The increasing demand to move staff from the physical office environment to working from home has accelerated the transition from premise-based telephone systems to feature rich and economical Cloud Collaboration services for most businesses around the globe. Unfortunately, the on-boarding process can be complex leaving the promise of better […]