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Many of us have experienced being on a call where you have no choice but to read out your credit card details. However, these transactions likely fall outside the compliance standards set by credit card companies. Merchants, broadly defined as…
BroadSource was present at the creation of the Cloud Communications Alliance and at the dawn of Cloud Communications. In this podcast, Haydn Faltyn, BroadSource CEO, is joined by Kevin Nethercott, Managing Partner, CPaaS Acceleration Alliance (CPaaSAA). Kevin will be hosting…
In this podcast, Haydn Faltyn, BroadSource CEO and Jason Thals talk to Doug Green, Telecom Reseller, and discuss the scope of the challenge businesses face when taking credit card payments by phone. One in twenty credit card payments are taken…
How do you transition customers to your #CloudCollaboration service faster, get to revenue quicker and keep your customers there? Haydn Faltyn spoke about the topic at #CCSUS21. Haydn Faltyn, BroadSource CEO, will reflect on the emergence of the #hybridworkforce and how it is forcing employers to re-assess…
How can Service Providers differentiate themselves in an increasingly saturated market? Listen to Patrick Watson, Senior Analyst at Cavell Group chat with Broadsource CEO, Haydn Faltyn about the ways the pandemic has generated a new consumer awareness of Cloud Communications…
The transition to feature rich and economical Cloud Collaboration services is accelerating. Haydn Faltyn joins a discussion panel at this year’s Cloud Communications Alliance Summit in September exploring best practices in operations and migrations. See the full discussion here.
BroadSource, a leading provider of cloud collaboration and contact centre solutions, today announced a partnership with Calabrio, the customer experience intelligence company, enabling BroadSource customers to quickly deploy a cloud workforce engagement management suite that delivers operational efficiency and effectiveness…
BroadSource’s technology, EMU Mobile Assistant (EMA), a patented Progressive Web Architecture for mobile devices, expedites the on-boarding process putting the power of mobile devices and Cloud Collaboration in the hands of the end customer. EMA provides the opportunity for end…
The increasing demand to move staff from the physical office environment to working from home has accelerated the transition from premise-based telephone systems to feature rich and economical Cloud Collaboration services for most businesses around the globe. Unfortunately, the on-boarding…