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Toll fraud, user misconfiguration, and unauthorised changes can quietly erode the profitability and security of UCaaS services. These issues don’t just cause outages, they destroy trust, raise support costs, and put SLAs at risk. For Service Providers operating BroadWorks platforms,…
BroadSource’s technology, EMU Mobile Assistant (EMA), a patented Progressive Web Architecture for mobile devices, expedites the on-boarding process putting the power of mobile devices and Cloud Collaboration in the hands of the end customer. EMA provides the opportunity for end…
The increasing demand to move staff from the physical office environment to working from home has accelerated the transition from premise-based telephone systems to feature rich and economical Cloud Collaboration services for most businesses around the globe. Unfortunately, the on-boarding…
CCA Vendor News One of the challenges that the cloud communications community is confronting is the need to make the features that are being sold, more accessible and easier to use. In this podcast, BroadSource CEO, Haydn Faltyn and CTO,…
BroadSource Group today announced their expansion into the South Asian market with the establishment of their Indian office which will operate from Gurugram, India. BroadSource, an Australian based specialist global software development and telecommunications engineering company, will take a lead…
BOOK AN EMU DEMO EMU, developed by BroadSource, allows global Service Providers, who utilise the BroadSoft (now Cisco) BroadWorks™ UC platform, to better manage the day-to-day complexity of subscriber configuration information. EMU has been deployed by telcos around the globe…
CCA Vendor News The CCaaS era is about to move into top gear. Over the past decade many business operational technologies have moved to cloud whilst contact centres have remained on prem. With the introduction of a number of cloud…
BroadSource Group Pty Ltd today announced that the US Patent Office has issued it with a patent for Adaptive Cloud Unified Communications technologies. The patent for invention number 10,484,501 is a smart technology that integrates with mobile computing devices to…
CCA Vendor News “BroadSource now represents a global product development and systems integration company,” says Haydn Faltyn co-founder and CEO of BroadSource. In this podcast, Faltyn discusses the development of BroadSource from an early association with Telstra to its emergence…